April 2, 2019
7:30am - 8:15am Registration and Coffee
Finding Joy in the Success of Others
Denise Murray, Mudita Pro
We will explore how each of us can find joy in the success of others. A palpable joy that fuels the shift to make real change happen. We are influencers. We are communicators. We are teachers. We are mentors. We are leaders. We are many things. Yet, we often miss the opportunity to recognize and celebrate the real wins. Missing those opportunities can threaten engagement, productivity, and safety. There is a better way.
9:30- 10:00 BREAK
Removing the Mystery from Human Error: A Brief Introduction
Dr. Sherry Perdue, Safety Performance Solutions
A basic premise of Human and Organization Performance (HOP) is that human error is inevitable. Errors exist because of a mismatch between human capabilities and the demands of the task and work environment. People aren’t to be ‘blamed’ for making mistakes because the ‘causes’ of human error are almost always attributable to weaknesses in the system. To prevent reoccurrence of an error, we must examine the context in which it occurred – the physical and social environment and change the underlying factors which influenced the behavior. HOP also contends human error is predictable. That is, we can identify error-likely situations before they contribute an incident. In doing so, we can intervene to change the error-inducing influences and prevent errors from occurring. While the reasoning is sound, the philosophy is difficult to operationalize. Few organizational leaders, or safety professionals for that matter, have more than a layman’s understanding of human error. Trying to understand why an error occurred ‘after-the-fact’ is often quite perplexing. Predicting when an error might occur is a complete mystery. And, as we all know, it is impossible to manage what you don’t understand. In this session, we will explore the topic of human error – what it is and when and why it happens.
11:00 – Noon Keynote Presentation
Leading through Trust, Buy-In and Ownership - At All Levels
Shawn M. Galloway, ProAct Safety, Inc.
Do employees perform well because you inspire them to or because they are fearful? Do you want a culture of have-to or want-to? The answer is obvious. However, at all levels, many leaders unintentionally make some common mistakes that undermine what they are trying to accomplish. Some actually harm their own efforts while trying to improve performance and culture. Good intentions are not enough! To create sustainable, above-and-beyond performance in others, you must create an environment in which individuals feel motivated to provide critical discretionary effort. Learn how in this engaging Keynote by bestselling author, Shawn Michael Galloway.
Noon-1:00pm LUNCH (Included in Registration)
1:00-1:45 Concurrent Session 1
*Breakout A –
*Breakout B –
*Breakout C –
1:45 - 2:00 Brief Break
2:00-2:45 Concurrent Session 2
*Breakout D –
*Breakout E –
*Breakout F –
2:45-3:00 Break (Return to Main Conference Room)
A Global Perspective on Behavior Based Safety
Mark Lee Peal, Eastman Chemical Company
In today’s safety profession, it is well accepted and understood that we must focus on behaviors to prevent injury and change culture. However, how we apply behavior-based concepts and techniques varies greatly from company to company. In this session, Eastman Chemical Company will share their approach in a company with >50 manufacturing sites around the world.
3:30-4:30 CAPSTONE PRESENTATION
Its Not My Car: Employee Engagement is Critical in Behavioral Safety
Dr. Timothy Ludwig, Appalachian State University & Safety-Doc.com
I get asked to visit companies and diagnose why their behavioral safety program has “lost steam” or never got off the ground to begin with. Inevitably, I find the whole program is run by the safety department and few anointed safety enthusiasts who do the observations or supervisors, who have observations cards to complete on top of mounds of other paperwork. Employee involvement is nonexistent. This may seem the most efficient and reliable way to do behavioral safety, but it’s creating an undesirable effect that kills the program. In this talk I’ll ask you to consider the pride of ownership an employee-owned behavioral safety program. Employees are right people to involve in this way because they know firsthand where hazards exist, where at-risk behaviors occur, and where attitudes affect safe work practices. We will learn about the positive side effects to employee ownership in behavioral safety as I present published research and best practices from successful employee teams. Through stories and real- world examples, we’ll take a journey through ownership, self-determination, and discretionary behaviors. Discover what pizza deliverers and oil refineries have in common.
4:45 Wrapup and Adjourn for Day 1
April 3, 2019
8:15 - 8:30 Coffee
8:30 - 9:30
Our Journey: From Behavioural Safety to Personal
Claire Fryer, Costain UK
Claire will discuss how Costain have implemented a sustainable behavioural safety programme in a company that has a continually changing workforce and a has multiple market sectors such as nuclear, oil and gas, power, rail, highways and water. The programme started over 12 years ago and primarily focused on safety in the workplace. Acknowledging the benefits that the behavioural programme achieved, Costain extended the application into the Cultural Behavioural Management (CBM) programme we see today, addressing all aspects of business performance through to the personal wellbeing of our people. This will be an interactive session, both demonstrating the journey and sharing examples of the techniques and principles that have helped Costain achieve success. Claire will also show that by “doing something different” we can help improve the safety, performance, well being and mental fitness of ourselves and our teams.
9:30 - 10:00 BREAK
10:00 - 10:30
How our leading indicators proactively are helping us get Below Zero
Jimmy Summers, A&E
10:30 - 11:30
Don’t Forget the Humans
Dr. Angelica Grindle, Quality Safety Edge
We live in exciting times! We are constantly bombarded with the newest technology, gadgets, and thought pieces on revolutionary new ways to reach our goals. Like business and many other areas, the safety field is not immune and often gravitates towards the shiny new thing that will revolutionize the field. While innovative technologies can help reduce the risk of exposures thus reducing the risk of incidents or injuries,people are still people. As such, the fundamental components of behavioral technology still apply when we want to reduce injuries and incidents.
What must change, however, is ensuring our behavioral change efforts focus on true organizational needs and goals. There is no one-size-fits-all approach. Each organization must systematically assess their true needs and then identify the key systems and practices needed to reliably achieve the organizations goals. Only then can we strategically utilize proven behavioral technology to create effective and sustainable solutions.
During this presentation, Dr. Grindle will discuss the fundamental features of a behavioral approach and how it can be targeted to improve key safety goals such as employee engagement, serious incident prevention, hazard recognition, safety leadership, and more.
1:00 - 5:00 Post-Conference Workshops